Customer Center
LossReport
Online Report Information
In case of losing an account/seal/bankbook, credit card, you can directly register via homepage without web membership/certificate login.
You can report an incident with a simple online verification process. To cancel a report, you must visit a branch nearest to you.
| Remittance Type | Details | Simplified Report | Required Documents |
|---|---|---|---|
| Passbook/Seal | Simplified Report | Report without logging in | 24hours |
| Online Report | Report after logging in with certificate | ||
| Credit Cards | Simplified Report | Report without logging in | |
| Online Report | Report after logging in with certificate | ||
| Cashier's Check | Online Report | Report after logging in with certificate | |
| Personal Check | Online Report | ||
| Security Card | Online Report | ||
| OTP | Online Report | Report after logging in with certificate |
Report via Voice Call
| Report Method | Voice call |
| Report hours | 24 hours |
| Available for | Credit Cards | Debit/ cash/ IC chip card | Passbook/registered seal | Security Card | Mobile Chip | Cashier's Check | Personal Check |