Information

Basic Information

Upon your card receipt

If an unsigned card is lost/stolen, you shall be fully or partially liable for the fraudulent card transactions made before reporting the lost/stolen

Immediately sign the signature field on the back when you receive your card.

If your card is lost or stolen,

• Please report to (02) 2004-1004.
  • You can report card loss via (02) 2004-1004 (open 365days) and the card shall be replaced and delivered upon your request.
  • You can also visit your closest Citibank branch during business hours.(9:00 AM ~ 4:00 PM)
  • If you are reporting via telephone, please keep a record of the registration number
• When reporting card loss from overseas
  • Contact +822-2004-1004 (open 365 days)

If your address has been changed

• Please call (02) 2004-1004 to update your home/office address or contact information or update your information via Internet. Change
• Your address and contact information must be updated as the statement and various services provided by Citibank shall be delivered to the given address/contact point.

Precautions for using your credit card

• When using your card, present your card at the cashier, check the sales slip (merchant name, transaction amount, transaction date, etc) and sign the signature field.
• Keep the sales receipt (for customer) until you receive your billing statement and confirm the billed amount. If the billing is incorrect, please use the receipt as evidence.
• If the billing statement has not arrived until the due date, contact Citibank branch or Internet or CitiPhone for billing details and payment. In the event of delayed statement delivery, just call us and we will re-send your statement. Or you can receive your statement via Internet.
• Do not lend your card to another person and be careful of PIN leakage.

  Fraudulent transactions made with leaked PIN shall not be indemnified.

• Telephone frauds are occasionally made by persons representing themselves as card company staff. Please, remember that a card issuer does not ask for full and detailed NID, PIN, card number, account number information over the telephone or request fund transfer to a certain account. Please keep this in mind to avoid any damages.

To revert a card transaction or cancel an installment transaction

• If you wish to revert a credit card transaction, you should receive a reversal slip generated by the respective merchant’s terminal.
• Reversal slip can be confirmed via Internet website (spending detail inquiry) or CitiPhone ((02) 2004-1004) after 4~7 days of the acquirer's receipt of reversal slip from the respective merchant
• If the transaction has been billed after receiving the reversal slip,
  • If Citibank receives the reversal slip by the previous business day of the due date through the sales slip acquirer, the reversed transaction amount will be deducted from the due balance.
  • If the reversal slip is received after payment, the corresponding amount will be refunded to your payment account or be deducted from the following month’s due balance.
• If transaction reversal is being delayed after receiving the reversal slip from the merchant, call CitiPhone ((02) 2004-1004) and CitiPhone will confirm whether the transaction has been reversed through the sales slip acquirer or the merchant.
• Installment transaction cancellation can be requested within 7 days of transaction to the merchant in writing in accordance with the installment transaction Agreement. (limited to installment transaction of 3 months or longer tenor and 200,000 won or above transaction amount)

Payment

• You can use Citibank account or other banks’ account as your payment account

Card RenewalㆍReissuance

• In the event the Card expires, the Bank shall provide the Cardholder with a new Card if the Cardholder meets renewal requirements in the renewal review. Card renewal may be rejected if the Cardholder fails to meet the given requirements.
• Your card number will be changed upon reissuance (due to loss, robbery, damage, renewal, etc). Please contact your telecom or insurance agency to inform the new number if you have booked recurring payment (eg: mobile phone or insurance payment) to your card
• Your old card will be expired immediately when you use the new card but in the case you don't use your new card, your old card will be automatically expired after 200 days since your new card has been issued (in case of renewal, after expiration date of the old card)